Dear Customers, Kindly be informed that from August 14th to August 18th including our office will be closed. We will be back to work on August 21st when all your inquiries will be answered and placed orders accepted..
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Delivery of ordered goods is completed within 5 /five/ days from the date of order confirmation by a phone call from an employee of "BIKE RETAIL" EOOD. The phone call is made within 2 days from the approval of the order made by its confirmation by "BIKE RETAIL" EOOD.

"BIKE RETAIL" EOOD reserves the right to extend the specified terms by up to 7 (seven) days without informing the Users in advance, and to extend the terms by more than 7 (seven) days with the prior consent of the User who requested the delivery.

The delivery of ordered bicycles is made FREE of charge on the territory of the Republic of Bulgaria.

For orders up to BGN 99.99 including VAT, a delivery service fee of BGN 10, VAT included is charged.

The price for delivery of ordered bicycles, accessories and components outside the territory of the Republic of Bulgaria is calculated for each specific order based on the type of product, weight, volume and delivery address.

"BIKE RETAIL" EOOD requires additional confirmation from the User on the phone specified by the User for the order placed. In the event that the User refuses to provide the information requested by "BIKE RETAIL" EOOD, "BIKE RETAIL" EOOD, at its discretion, may cancel the order and will notify the User thereof. If incorrect or false address, contact person and/or phone number are specified when submitting the request, "BIKE RETAIL" EOOD is not responsible for inaccurate execution of the order as a result of incorrect information submitted by the User.

"BIKE RETAIL" EOOD has no obligation to install/assemble the delivered goods.

Upon delivery, the goods should be carefully inspected by the User and/or a person authorized by him/her. In the event that external visible defects - possible damages, impacts and other damages are found upon delivery, the User should sign a damage report in the presence of the courier, in which he/she should describe the defects found and immediately notify "BIKE RETAIL" EOOD on contact phone +359 32 921 911, e-mail address: thereof. In the event that a damage report is not prepared and signed in the presence of the courier upon receipt of the goods, "BIKE RETAIL" EOOD will consider that no external visible defects of the goods - possible damages, impacts and other damages were found.

Any non-conformity of the consumer goods with the sale contract which becomes apparent within 6 months after the delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proved that the lack of conformity is due to the nature of the goods or the nature of the discrepancy.

The User may not dispute the conformity of the consumer goods with the contract for its sale, when: at the conclusion of the contract he/she knew or could not have been unaware of the non-conformity; the discrepancy is due to materials, supplied by the User.

When the goods are handed over the User or a third party nominated by him/her must sign the accompanying documents. A third party is considered any person who has not made the order request himself/herself but is to accept the goods upon delivery to the delivery address specified by the User.

Where the User is not present at the address stated by him/her within the delivery period and/or no access is provided to the delivery address, "BIKE RETAIL" EOOD is released from its obligation to deliver the requested goods and the User may lose the opportunity to have the goods ordered by him/her delivered. In this case "BIKE RETAIL" EOOD will not be responsible for the goods/services not delivered.

Where there is a clear discrepancy between the goods delivered and the goods ordered for purchase by the User, and this can be established upon normal visual inspection of the goods delivered, the User has the right to request the replacement of the goods delivered by goods corresponding to the ones ordered for purchase within 7 (seven) days of informing "BIKE RETAIL" EOOD thereof on tel. number +359 32 921 911 or e-mail:

"BIKE RETAIL" EOOD reserves the right to choose/change the subcontractor executing the delivery without the obligation to inform the User therefor in advance, as long as this does not result in any changes of the method and terms of delivery.